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Refund Policy

Last Updated: December 2024

Important: All subscription purchases for AttendFlow are processed through Google Play Store. Refund requests must be submitted through Google Play Store's refund system, not directly to AttendFlow.

1. Overview

This Refund Policy explains our policy regarding refunds for AttendFlow Premium subscriptions purchased through Google Play Store. Since all purchases are processed by Google Play Store, Google's refund policies and procedures apply to all transactions.

2. Subscription Refunds

2.1 Google Play Store Refund Policy

Google Play Store offers refunds for in-app purchases and subscriptions under certain conditions:

Automatic Refund Window: You may be eligible for an automatic refund if you request it within 48 hours of purchase
Subscription Cancellation: You can cancel your subscription at any time, but cancellation does not entitle you to a refund for the current billing period
Unused Portion: Google may provide refunds for unused portions of subscriptions in certain circumstances

2.2 How to Request a Refund

To request a refund for your AttendFlow subscription:

Open Google Play Store on your Android device
Go to Menu → Account → Purchase history
Find your AttendFlow subscription purchase
Tap "Request a refund" or "Report a problem"
Select a reason for the refund request
Submit your request

Alternatively, you can request a refund through the Google Play Store website at play.google.com/store/account

2.3 Refund Processing

Refund requests are processed by Google Play Store, not by AttendFlow
Google typically processes refund requests within 1-3 business days
Refunds are credited to the original payment method
You will receive an email confirmation from Google when your refund is processed

3. Eligibility for Refunds

3.1 Automatic Refund Eligibility

You may be eligible for an automatic refund if:

You request the refund within 48 hours of purchase
The purchase was made by mistake
The subscription was purchased but not used
You experienced technical issues that prevented you from using the service

3.2 Special Circumstances

Google may consider refunds in special circumstances, such as:

Unauthorized purchases made on your account
Technical issues that prevent the app from functioning
Billing errors or duplicate charges
Service unavailability for extended periods

Note: Refund eligibility is determined by Google Play Store based on their policies and your specific circumstances. AttendFlow does not have direct control over refund decisions.

4. Subscription Cancellation

4.1 How to Cancel

You can cancel your subscription at any time without penalty:

Open Google Play Store
Go to Menu → Subscriptions
Find "AttendFlow Premium"
Tap "Cancel subscription"

4.2 Effect of Cancellation

Cancellation stops future billing but does not refund the current billing period
You will continue to have access to Premium features until the end of your current billing period
After the billing period ends, your account will automatically revert to the Free plan
Your data will be preserved, but Premium features will no longer be accessible

5. Free Trial and Promotional Offers

5.1 Free Trials

If you subscribed during a free trial period:

You will not be charged until the free trial ends
You can cancel during the free trial to avoid being charged
If you cancel after the free trial ends, standard refund policies apply

5.2 Promotional Pricing

If you purchased a subscription at a promotional price:

Refund policies apply the same as regular purchases
If you cancel and resubscribe later, you may not be eligible for the same promotional price

6. Non-Refundable Items

The following are generally not eligible for refunds:

Subscriptions that have been used for the full billing period
Subscriptions cancelled after the refund window has expired
Subscriptions where the user has received the full value of the service
Subscriptions cancelled due to violation of Terms of Service

7. Chargebacks and Disputes

If you initiate a chargeback or dispute a charge with your payment provider:

Your AttendFlow account may be suspended or terminated
We recommend resolving issues through Google Play Store's refund system first
Contact us at support@attendflow.app if you need assistance

8. Refund Processing Time

Google Processing: 1-3 business days
Payment Method Credit: 5-10 business days (varies by bank/card issuer)
Total Time: Typically 5-14 business days from request to credit

9. Currency and Exchange Rates

Refunds are processed in the same currency as the original purchase. If currency exchange rates have changed, the refund amount may differ slightly from the original purchase amount due to exchange rate fluctuations.

10. Contact for Refund Assistance

If you need assistance with a refund request or have questions about our refund policy:

Email: support@attendflow.app

Google Play Support: support.google.com/googleplay

Website: https://attendflow.app

Important Reminder: All refund requests must be submitted through Google Play Store. AttendFlow cannot process refunds directly. For the fastest resolution, please use Google Play Store's refund system.

11. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of AttendFlow after changes become effective constitutes acceptance of the updated policy.

This Refund Policy is effective as of December 2024 and applies to all AttendFlow Premium subscriptions purchased through Google Play Store.